refund from council

[peckers]

Hi,
if an out door football pitch booking is cancelled due to the pitch being waterlogged. re the council obliged to refund the booking fee? or are the allowed to keep it/

[hc4361]

Without looking at the booking conditions and terms, impossible to know

[bednobs]

what are the councils terms and conditions?

[razza]

All depends on small print

[factor-fiction]

I'm not certain of the legal position other than it almost certainly depends on the terms of the contract.
But in my experience they have never charged if they deem the pitch to be unfit. However, if they felt it was playable but the hirer cancelled because they felt it was too wet, then I would not expect the council to refund the bill.
Have they refused to give a refund- or have they given a 'credit note' for another booking?

[R1Geezer]

Mostly they'll give you a credit for future bookings.

[Skyline D]

Certainly we are not charged when the Council declare the pitch unplayable. We're just not billed for it. But we are there every week and have an account. I'm not sure what they do with one off bookings. I'm certain they won't charge but whether they physically refund or issue a credit note I wouldn't know.