Since 6th April 2007. the landlord has been required by law to pay any deposit into the tenancy deposit scheme which offers protection to the tenant for just this sort of thing.
So, tell the letting agent that you will be contacting the Tenancy deposit protection team on....
Telephone
020 7944 4400
Email
[email protected]
And you will be taking the matter up with them
Should make them sit up and take notice, especially if they never paid the deposit into the scheme, as required by law.
http://www.propertyin...depositprotection.pdf