What’S Happened To Sky?

[cassa333]

I can’t get BBC 1 BBC2 ITV or channel five.

They have disappeared from the listings.

[Zacs-Master]

Take the mains lead out. Leave two minutes. Plug back in. Leave two minutes. Switch on.

[douglas9401]

Fine here, cassa

[cassa333]

Did that and it says sky box you need to connect to your broadband router. Choose from the options below to connect wirelessly, or use an Ethernet cable.

Options are:
Connect to broadband router
In address of this sky box
DHCP

[margarettom]

ZM's advice works for most problems with Sky. We had some problems on Monday and had an irritating notice about the viewing card. Pulled the plug out as advocated by ZM and, when we switched on again, problem had disappeared. It's our go to solution with Sky.

[Buenchico]

It's a technical problem that Sky are currently experiencing (and not for the first time). As Z-M indicates though, resetting your Sky box should fix it.

The internet is littered with posts about the problem occurring, such as this one (for Irish viewers of Sky services) published in the Irish Independent back in March:
https://www.independent.ie/entertainment/television/tv-news/random-channels-missing-from-your-sky-tv-guide-heres-why-36658960.html

[Buenchico]

Crossed posts.

You probably need the 'wireless router' option. (It's what the vast majority of people use).

[margarettom]

If the pulling out the plug doesn't work as in this case, then I phone Sky for help. That's never failed.

[cassa333]

Panic over they are back now. Don’t know what happened but they returned sometime after I switched it off and on again.

Thanks Zac.

[cassa333]

How come the ‘turn it off and on again’ or the other failsafe ‘give it a bash’ work so often I wonder?

[Zacs-Master]

To keep IT departments in business? ;-)