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> He was eventually told by the DWP that he could have Braille letters, but that there was a four-week delay in translation. “So, by the time you get your letter, you’ve already missed the appointment,” Rob says. “It’s like a nightmare. Your benefits are then stopped for four weeks until another appointment comes through <
stopped for four weeks so then has to borrow money to live so then he has to pay interest on that money so ends up with less money