// Many bus companies currently operate a “first-come, first-served” policy, allowing passengers who board first to place push-chairs, large luggage or shopping trolleys in the wheelchair space. Wheelchair users are turned away if the space is full. Other bus companies (e.g. Stagecoach and Transport for London) have a clear policy whereby wheelchair spaces must be vacated for wheelchair users. //
There is an ambiguity in the law. Bus companies have to have a space for a wheelchair user, by law. But it seems there is no law giving the wheelchair user priority. There should be, and parliament has to legislate to make priority compulsary.