//This level of home working was forced on the population because of Covid, it was a necessary evil//
Actually, it wasn't - something that is now becoming increasing evident. But that's another story. My experience of all the organisations I have had dealings with have shown me that whilst WFH may have been all jolly and fine for the employees, it has been absolutely disastrous for customers and users - especially when government departments are involved. As yet another anecdotal illustration, I have recently been selected to take part in a "Lifestyle and Spending" survey run by the ONS. An interview of about 90mins is involved and these used to take place at the participants home. Now they're run over the phone. When my turn came, the interviewer could not hear me because he neighbour was power washing his patio and I could not hear him because he was speaking from his conservatory and it sounded like he was talking inside a large bell. I'm now waiting for the interviewer to arrange a call where we might both be able to converse properly.