I agree with flip-flop.
I have recently had to give up work (worked all my life - am 56) due to ill health.
Due to a mistake by DWP, I recently had to apply for a crisis loan. To obtain one for everyday essentials (food etc) you get a rigorous grilling for about 30mins on the phone, which I realise has a purpose, but it makes you feel like a criminal. Then, further degradation, you have to report at the benefit office at a particular time, where the staff never unlock the doors on time (on purpose, I think). Meanwhile, some of the other people in the queue, are standing there, swearing, drinking from cans etc. The whole process is a nightmare for genuine people. The work-shy don't seem to be affected at all.