I'm Losing My Patience ....

[seekeerz]

with the Telegraph ....it is still showing the 'subscribe' or else option and I can't access the Giant GK Crossword ....has anyone found their way around this ?

[Zacs-Master]

Subscribe?

[seekeerz]

I'm already a subscriber, Zac, I don't want any other puzzles but every time i try to download it shoves this 'offer; in my face ....had the same thing last week and obviously they're declining to remove it !!

[Zacs-Master]

Oh dear.

[Buenchico]

The Daily Telegraph doesn't allow people who've signed up to their 'one free puzzle per day' offer to select a puzzle of their choosing. The only free puzzle that's available is the one that's been selected randomly by the Telegraph. So, as long as you've registered for the site, you can access today's cryptic crossword but no other. If you want any of the others, you have to take out a paid subscription. That will cost you £4.99 (Aus$8.94) per month or £35.88 (Aus$64.29) per year.

If you'd rather have that 'from the horse's mouth', here's the reply I got from the email I told you about last week:

"Dear Mr xxxxxx,

Thank you for your communication to The Telegraph.

Further to your enquiry, I can advise that you will be able to enjoy our daily Free puzzle by logging into our puzzles page here:

https://www.puzzles.telegraph.co.uk/

Please note that the Free puzzle each day is preset and chosen automatically and randomly. It is not a puzzle that can be chosen by the user. The free puzzle each day will be designated with "Free to play" within a purple banner. However printing off a puzzle is only available for puzzle subscribers.

The Telegraph Puzzles website is a paid for subscription and is currently £4.99 if paid Monthly or £35.88 if an Annual payment which equates to £2.99 a month.

Should you require any further assistance, please do reply to this email so I can help.

Yours sincerely,

Declan Hayes
Customer Engagement
The Telegraph Subscriptions Team"

[seekeerz]

thanks Chris ...I knew it would be some long and convoluted and totally beyond reason answer ...I still can't work it out.but I reckon I'll get more sense from you ....what do I have to do to get the Saturday Giant and the Herculis ....or is it a case of pot luck

[Buenchico]

As their email states, Steff, the only[i way you can get the puzzle of your choice is by paying for a full subscription. The only freebie on offer is whatever their computer has selected for the day which, today, is the cryptic crossword (as indicated by the 'Free to Play' banner next to it).

If you're [i]already] a paying subscriber, you'll need to contact The Telegraph to let them know that you're experiencing problems on the puzzles site:
https://www.telegraph.co.uk/customer/contact-us
(As my experience shows, they do actually respond to contacts via that web form).

[seekeerz]

Ok I'll try that and see if they can help .....maybe it's because I'm an overseas subscriber ....who knows, but looks like this weeks game will be as messy as last week :((
Plus I don't get my crosswords and that's even worse !!

Thanks again for your help xx

[twix123]

There I am Steff, so just for you (and any others waiting !)



(Now I'm back from my Zoom pub)