Bought one yesterday for sista - now I have seen a nicer one in another shop. Box not opened or anything but if I bring it back what can I say the reason was.
that's the point Ozzy - a bit unsure - quite a large shop but unbelievable that about 10 assistants do not have a happy outlook on life - they have all big gobs on them - do think they have been trained that way LOL
ok - thanks for that - am a wee bit nervous knowing the faces - I am afraid of them saying "well if it is unable how do you know that if it hasn't been opened.
I do know another friend of mine did open her box but unfortunately took the wrapping off the actual line and they steadfastly refused to reimburse her.
They do NOT have to give you a refund if there is nothing wrong with the lamp. They may give you your money back but they are under no obligation. They may offer you a credit note, again, for goodwill.
just say that you bought it as a gift but recipent has one the same already, if it is unopened then most retailers will oblige. I have never had any trouble myself when doing likewise