Amazon

[DaisymayB]

Ordered stuff mid August and had the email to say it had been dispatched 11th and should arrive 17th but no joy. Tracker said that assumed package had arrived but nothing. Emailing my problem has had no effect so is Amazon responsible for this mess?
Thanks for any suggestions as to what to do next

[woofgang]

If you bought from Amazon then its amazon's responsibility to sort it. If you bought THROUGH Amazon then its the seller's responsibility to sort it. Either way I have always found the Amazon chat facility very helpful and efficient.

[Buenchico]

As Woofgang has indicated, if an item gets lost in transit it's the seller that's responsible for sorting things out, not the buyer. (The law is very clear on that point. If anyone should end up making a loss it must be the seller although, of course, they can then seek compensation from the courier).

Woofgang correctly states that if you've bought through Amazon it's the responsibility of the relevant trader to sort things out but, since Amazon guarantee to fix problems with anything listed on their site anyway, you can still through Amazon customer services to sort things out. (Indeed, I'd suggest that would be the best route).

If you log into your Amazon account and then click on 'Contact Us' you'll eventually reach a way of actually speaking directly to an Amazon employee on the phone. It's a while since I last had to do it but, unless things have changed, you enter your phone number on the site and then choose between being called by Amazon immediately or later. Whenever I've chosen 'immediately' my phone has rung within a minute or so, with a helpful person (in Ireland) on the other end of the line. So you don't even have to pay for the call.

On the few occasions I've had Amazon orders go missing, I've never had a problem with getting the problem quickly resolved through that route.

[dannyk13]

You can ring them on 0800 279 7234

[DaisymayB]

Thank you all for help and have just phoned as dannyk gave number to call and Amazon are sorting this out and going to reimburse me the cost and apologised

[dannyk13]

Glad you got sorted.