Amazon Complaining.

[allenlondon]

Sent whisky to my old comrade (he's 85 now) via Amazon. Delivery driver demanded to see his ID (he's eighty-five, and looks it!), shouting that he was going to 'take it back if no ID', and that it had to be 'driving licence'!

Now, as it happens my old (British Army veteran) pal still has a licence, and produced it, and the stroppy driver thrust my mate's gift into his arms and went off, huffing.

Tried complaining to Amazon. Might as well have spat in the wind. No real apology, comment on 'Chat' 'Well, if it really happened, that's not good enough'(!)

Is there any way of complaining to Amazon via post? They seem to have shut their emails down (using covid-19 as an excuse - ain't it great, it's an excuse for everything!) - and you HAVE to go through 'chat', which is basically you saying what's wrong, they not really reading it, and good night.

A.

[sherrardk]

If you don’t like the way Amazon does things, don’t shop with them.

[pixie374]

Webbo, they can't know, any more than if i went into a shop, bought alcohol and gave it to a child. They have to follow the rules and prove they have handed it to an adult. I suspect their responsibility ends there.

[THECORBYLOON]

WEBBO, you could ask the same question about ANY retailer selling alcohol.

The question is, are the steps being taken, reasonable in the circumstances?

Short of the driver making the 85-year old drink the whole bottle in front of him, what more could he do?

[webbo3]

use his common sense.

[sanmac]

"And how does the driver know that the person receiving the parcel won't walk in the house and give it to some one under 18." That is completely irrelevant. As long as the person taking delivery of the alcohol can prove that he/she is 18 or over, Amazon is not concerned as to whomever takes final possession.

[pixie374]

How does he prove he is "using common sense" webbo? And why should this be the responsibility of the delivery people now?

[webbo3]

but there have been cases in supermarkets where a person has been refused the sale of alcohol because they have had minors with them.

https://www.thesun.co.uk/news/9672053/mum-refused-aldi-gin-ice-pops-daughter/

https://www.independent.co.uk/life-style/mother-tesco-alcohol-selling-refuse-daughter-shopping-17-year-old-supermarket-catherine-o-callaghan-a8027661.html

https://www.mirror.co.uk/news/uk-news/mum-aged-48-refused-alcohol-8345895

[pixie374]

Yes, that always seems ott to me. But as far as I know, their responsibility is at the point of sale.

[webbo3]

Pixie,
\\How does he prove he is "using common sense" webbo? And why should this be the responsibility of the delivery people now?//

If someone is clearly 85 then is there any need for photo i.d, would he have been asked if he was in a pub buying a pint of bitter. ?

[pixie374]

It's a different situation, webbo. As I said, it isn't up to the delivery drivers, they have to just follow what they are told. At what age would you draw the line, out of interest? They have to have proof of who they have given it to. "Common sense" is not going to be a box they can tick on their machines... and neither would that legally protect anybody.

[THECORBYLOON]

WEBBO, if a procedure is laid down and photo-ID is required, that reduces the risks involved.

How does the retailer know the recipient is eighteen or over, without proof?

[webbo3]

I don't get asked, because I look over 25, which is the new age verification.

[ToraToraTora]

Could it also be that ID was needed to identify the recipient?

[gulliver1]

Is it because he is a "British Army Veteran" that has upset you, and you think he should be above the law , allen.

[pixie374]

By a retailer, webbo. These are delivery drivers. They aren't paid to take responsibility for customers.

[webbo3]

Thats more likely TTT.

[Mamyalynne]

Webbo, if you don't get asked then yes, your Amazon driver is using common sense but are risking their job by not following the rules of their employment.

[royfromaus]

I don't believe the delivery driver was shouting.

[allenlondon]

Blimey, you’re a sympathetic bunch.

[webbo3]

Perhaps he thought the very elderly man was hard of hearing. ^