Jigsaws From Bits And Pieces

[MWG14]

My wife orders American jigsaws from Bits and Pieces. She has an account with the company, receives promotion emails with offers from time to time, and also receives catalogues on a regular basis.

However when she tries to order through her online account, she can put items in her basket but cannot get further to pay. Every time she is blocked from continuing, either her password is wrong, or her email address. This is ridiculous as she has always had the same ones. So she has to place her orders by phone and this means that she misses out on the special offers like free postage or reduced prices. Does anyone else have the same problem? She has also written to the company explaining what has happened. The company replies but does not sort the problem.

[Buenchico]

Simply clearing the cache in her browser might be all that's needed to fix the problem. (If you need instructions, please tell us which browser she's using). Alternatively, just try a different browser.

[kwillmott]

Could it be their system update that is the problem?
Have you tried this (from their website)

Already a BitsAndPieces's Customer?
Due to system updates, please reset your password by clicking the "forgot password" link and entering the email address used on your most recent order with us. Your updated account will feature express checkout, and the ability to view your order history as well as track recent orders.

[MWG14]

I will tell her. Thank you very much.