Not for the first time, I find myself despairing at one of Voltr4m4x's posts.
He's correct in stating that credit card companies have equal liability, with the trader, for providing a refund when things go wrong. (i.e. you can choose whether to demand your money back from either the trader or the credit card company). However he's failed to mention that this protection only applies to purchases between �100 and �30,000.
If you pay less than �100 you gain no protection by using a credit card.
Voltr4m4x is correct in stating that some customers of some companies which advertise in the press are covered by a protection scheme, but he seems unaware that the scheme is now called SHOPS, not MOPS:
http://www.shops-uk.org.uk/
Anyway, the information is irrelevant because Linzi Shoes does not appear to be listed when searching the SHOPS database of members:
http://www.shops-uk.org.uk/consumers/membersea rch.asp?section=consumers
Emails are easy to ignore. Irate customers on the end of a phone line, threatening to sue or to involve the media are much harder to ignore. Phone them up!
01708 373535.
Chris