Fridge freezer

[MargeB]

We recently bought a fridge freezer brand new from a big store. The fridge door has jammed but the shop will not come round to fix it. Do we have the legal rights to bring it back to the shop? It's full of food!

[willow74]

The product will still come under warranty and the seller/shop are not liable i dont think.  It would come under a product fault. 

i would contact their customer services line or contact the manufacturer direct.

They will probably offer a good will gesture for the loss of food, or the extra expense it is costing you to buy more.

[Loosehead]

Any item must reasonably be able to perform the function for which it is designed. So yes you have every right to take it back and demand a refund or replacement and as willow says you should also get some compensation for the contents.

[FP]

Although it is a product fault I think I am right in saying that as your contract is with the shop, it is the shops duty to sort this out for you.  It is their job to sort it out with the manufacturer.

I don't know whether you can insist that they come round to your home. 

[Fitzer]

You don't have to contact the manufacturer, your contract is with the shop that sold it to you, it is their job to sort out the problem. I wouldn't have thought that they can refuse to get someone out to repair it, a fridge freezer is too large to be easily transportable. Threaten to report them to the local Trading Standards department as they would appear to be in breach of their obligations.

This assumes that you are in the UK and by recent you mean within the last year (although for a major appliance their responsibility can extend up to six years) and you haven't caused the fault by mistreating the fridge.