Undercharged

[Aquagility]

I was recently given �10 too much change at a supermarket. A minute or two later, as soon as I realised, I went back with the cash still in my hand and said "This can't be right!" The immediate response was "There's nothing I can do about it once you've left the cashout". What would you do?

[Rock'n'Roll]

I would have returned as you did,but if that had been the response,I would have just said 'fair enough, it works both ways then' Thank her/him very much,give a great beam and leave. That should have the cashier pondering. You could even telephone anonimously thanking them.

[allotment10]

that happened to me a few months ago!, did the same as you & got the same response, so i said rather loudly, well, thank you very much, but i won't be spending the xtra money in this shop! you should have seen her face! then i held the money up in front of her, smiled and walked off! don't feel guilty after all you've told them. Go and spend it like i did lol.

[jenstar]

I wouldn't point it out in the first place!

[dot.hawkes]

It is because they would have to do a full till check and this would mean an inconvenience to the store but it in the cashiers own interests to sort it out, as if the till is �10 short at the change over when the new float goes in it will be her that is having to explain it

[Rock'n'Roll]

Sorry Jen,but the poor girl could be forking out her own money for a mistake. Not a nice thing to do

[Dizzieblonde]

I'd have probably felt too guilty to keep it, to be honest. I'm not sure how true it is, but I always assumed the checkout assistant had to account for any gaps in their takings out of their own pay - anyone know whether this is still the case?

[allotment10]

yes, they do usually have to account for any mistakes made by them, (i used to work on a checkout) but what annoys me is when the tills are over (& somebody has been underchanged) the bosses don't give or say to the checkout worker "oh, you've made an extra tenner today!" oh no, it goes to them! and to be honest the till girl should have been paying more attention on her job!

[allotment10]

there you go then Aquagility, in a pickle has solved it for you! go & spend it, they won't miss it! :-)

[MrPahoehoe]

Rock'n'roll i have to say i couldn't disagree more. by all accounts the checkout-operatives attitude when they thought they had ripped off the customer means they get what they deserve

[clarabel82]

different shops have different policies I suppose, sometimes there are signs up saying "please check your change before leaving the checkout".
Our shop have adopted a policy of checking the CCTV cameras before any money is given, if the sales assistant can't remember doing it. We have got a few scammers that come in and buy something for 50p with a �20 note then try and distract you when you've given the change, and say we've short changed them by �10. That's why we always have to check.
The attitude of the cashier in question though was all wrong, she assumed she was being accused of short changing without first asking what the problem was.
I've been given too much change in Claire's, when I gave the extra money back to the girl she wasn't even bothered! If it was me (and it has been me a few times at work) I'd have been really grateful for the customer's honesty.
Sorry for the long post I'm rambling :)

[WoWo]

In terms of what I would have done, as you did I would take it back to the shop, but if they gave me the same response I'd take it and have no guilt in doing so.

[danube]

I am a shopkeeper, and the other day a person came and purchased, took 15 pounds out of her purse to find change to pay for the article and forgot to pick it up as it was tucked near to other goods. The next purchaser pointed this out to me.
We are now waiting patiently for the person to realise her mistake and hopefully reclaim the money. If not claimed it will go to one of our charities!

[claireyfairy]

as an ex-checkout girl I say keep the cash and spend it! The attitude that you got from her was terrible but I would have told her that she undercharged you just so she knew that the mistake was hers and that she was going to get in trouble (particularly if she worked at Morrisons, nothing slides by in there!!!)

[crofter]

URGENT Your last guess at the LINK word is working with RAM rather than PAGE! Is there yet time to correct this simple slip?

[crofter]

My similar story concerning supermarkets happened when I went to the Lottery counter to cash in a �10 win (for 3 numbers) and put the next two weeks' numbers on (costing �8).

I expected to have this carried out in one step with me ending up with being given two pound coins!

The girl however wanted to do it as two separate transactions (that's Okay). She handed me a �10 pound note for my winnings - which I immediately passed back to her for the next few weeks' numbers.

She then (to my amazement) held up "her" �10 to the light to see if it was a forgery!!!! All attempts by me to explain the absurdity of her actions were like water off a duck's back!