HP A3 printer

[ask100]

I have an HP Deskjet 1220C A3 inkjet printer which recently 'grabbed' a whole bunch of paper as it was printing. This jammed the works and now even though I have cleared the print path I can't get the printer to work.
I've tried disconnecting power and the network cable but to no avail. Can any member suggest how I can get it going again?

[scotman]

Have you cleared the print queue? Is there a self-test facility or print test page options? You may need to remove and reinstall the software.

[ask100]

Yes, the print queue is clear. I will try reinstalling the software.

[AlBags]

See if this works first! ...

http://h10025.www1.hp...ftwareitem=mp-91788-1

[ask100]

Thanks AlBags, I'll try that when I get to work on Monday.

[MarkRae]

I can't begin to imagine what possible benefit there will be in removing and reinstalling the software...

[AlBags]

Nor me.
Daft suggestion really.

[AlBags]

Sure there is no more paper wound up in there somewhere?

[ask100]

Absolutely sure. I have double checked it.