my wife goes on play and win alot so im getting to know what the problems are ours froze when we were running a slow pc weve upgraded now but what we did back then was reinstall internet explorer or in fact install firefox, make sure you got the latest flash player and java and google a programme called ad muncher sometimes the adverts can slow the pc down, i know they have updated the site so there may be a few bugs. try clearing the cache cookies etc before all that you should be ok