Having said that, my tip would be: "if you have a problem, don't jump to conclusions, and do make a note of all the relevant info before seeking help."
Imagine this conversation with a doctor: "I'm sick, what's wrong with me?"
"Well, what are your symptoms, and when do they occur?"
"I dunno"
And yet we frequently get questions on here like "Why can't I send e-mails? It says something about an error." - no indication of contents of error messages, operating system, e-mail client, etc.