Product Key

[Jazz247]

I have entered my product key into my computer several times (correctly) but it won't accpet it.
What are my options, word is "locked" so I cannot save data.

[Bobbisox]

product key for what Jazz?

[MarkRae]

When you say "won't accept it", do you mean that Word is telling you that the code itself is invalid, or that Microsoft is telling you that it's been activated too many times already?

Also, are you absolutely sure you're entering it correctly? Sometimes 'B' looks like '8' and 'L' looks like '1'. Make sure that you're entering a zero for anything that looks like 'O' or '0'...

[ChuckFickens]

Office at a guess.

Where did you get the key from?

[4getmenot]

I havent used word for ages as it keeps asking for product key. where do I find this product key?

[MarkRae]

It's on the side of the box that Word came in. It will be 25 characters long, in five groups of five separated by hyphens...

[Bobbisox]

Microsoft website would surely help you 4get

[MarkRae]

Bobbi, the Microsoft website won't be much help other than to tell you to look on the side of your genuine Microsoft box to find the key for the product you're trying to install...

[4getmenot]

word never came in a box it was aleady on laptop and was never given any code when I brought it from shop

[Bobbisox]

but surely Mark you will be able to retrieve a key?
very often word is already in there when you buy a laptop

[MarkRae]

In that case, if you want to use Word you'll need to purchase it. What the shop has done is to install a copy which you're allowed to use for 30 days for evaluation. If after 30 days you want to continue to use it, you need to buy it...

[4getmenot]

he has the key, I dont

[ChuckFickens]

if you've recently bought a computer it will almost always come with a trial version of office (which includes word) installed which will work for a certain amount of time (25 uses if I recall)

After that amount of time thel trial expires and unless you buy office you won't have a key to activate it/

[Woody23]

Hi. I'm guessing that you've bought a PC (or laptop) recently with Microsoft Office pre-installed. These installations are almost always a time-limited copy ( eg 60 days or 25 uses). After "expiry" you have to buy the product. There will be a link for you to contact Microsoft - if you can't find the link, try looking under the "Help" menu...


Hope that helps...

[MarkRae]

> but surely Mark you will be able to retrieve a key?

No you won't. That's not how it works for standard retail customers...


> very often word is already in there when you buy a laptop

Yes. And, if you want to continue to use it after the evaluation period has elapsed, you will need to buy a licence for it...

[4getmenot]

oh pants, yes it did say you have so many more times after which you must enter a product code

[MarkRae]

> he has the key, I don't

Who's he...?

[deggers316]

dump it and download "open office" free