Kaspersky Internet Security 2010

[sara3]

ARGHHHHHHHHHHHHHHHHH!!!

sorry, just had to get that out there.

my son's laptop came with Kaspersky pre-loaded. it's done a scan, it's found lots of problems, you press the "neutralize/disinfect" option, and absolutely nothing happens.

any ideas, please?

[AlBags]

Sometimes are fixed on reboot .. Depends on what type of problems.
Sometimes, best way is to boot in safe mode, and then run it.
Also, so far as virii and malware are concerned, System Restore should be turned OFF first, as Restore files protect many infections. By switching off, they are forced into the open, and can be removed.

[sara3]

thank you Albags. it's so confusing. I've rebooted a couple of times (it's running v slow).

it's found "potentially unwanted software", 2 infections plus a couple of "suspicious" items.

[sara3]

lol, now I'm thinking you were eaves-dropping on our conversation last night!

[sara3]

that's spying!

[AlBags]

They all do it .. It's how it is these days ..What's the point?! lol
Look through Add Remove .. Uninstall anything suspicious or unwanted programs. Lads usually have hidden bit-torrent software. That's how a lot of stuff gets installed.
Check this list for names to look for.
http://www.p2pon.com/...-filesharing-methods/
Delete all temp internet files, cookies, and everything you can in Temp Folders.
Switch OFF System Restore, reboot and do a FULL AV Scan, also with Antimalware Bytes (after updating it) in Safe mode if possible.
If you want to look at all processes to check, download HijackThis and run it, then select 'Scan and save a logfile' Look through that list first for "No File" entries, particularly in Run and Services sections. Don't start removing stuff with it willy nilly tho! You can break Windows with it!
Depending on what's on it, and AV may not be able to remove, so you would have to go the RKill and Combofix route.... like I did with Bez recently.

[sara3]

thanks again Albags, I'm going to watch The Apprentice, then give it a go.

I still don't get why it's not more simple. I have Microsoft Security Essentials, and it's excellent in comparison.

[sara3]

Zippy, lol.. your equipment hasn't let you down ;o)

[sara3]

the MSE is on my laptop. Kaspersky is on my son's.

I still prefer MSE, at least it fixes the problems it finds.

[AlBags]

Well .. what would you do if you were a rival Russian company to Microsoft?
lol.

[sara3]

I don't ... oh, I can't type that on here, lol ;o)

[AlBags]

: )

Treated yourself to a Humax yet?

[sara3]

no. I saw one in John Lewis today that recorded HD, but it was £299. I may get one that doesn't record HD.

I'm slacking, I know :o/