News1 min ago
Virgin Media
Just about had it with Virgin Media. For the umpteenth time we are hanging on to report a fault with our landline phone which is dead as dodo again. Eventually spoke to a call centre in India. The Virgin phone call report just cost £9.36p to get an engineer out to remedy the fault( we are not on a Virgin account for Mobile but use Tesco). This is a regular occurrence and the Virgin engineers always laugh when they see the customer address as they are aware the phone junction box down the street is past its sell by date and know what the problem will be. They have told management but the arseloch Branson is too tight to get a new replacement. I bet the Island of Necker's comms are perfect.
Anybody please reccomend a very reliable phone (landline).TV and Broadband service. Our Landline phone is a lifeline. Virgin is a crock of........
Anybody please reccomend a very reliable phone (landline).TV and Broadband service. Our Landline phone is a lifeline. Virgin is a crock of........
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For more on marking an answer as the "Best Answer", please visit our FAQ.It seems you compound your agony by reporting landline faults umpteen times using an (expensive) mobile phone call when you can do so for free via the VirginMedia website.
https:/ /my.vir ginmedi a.com/f aults/s ervice- status
Any operational issues with VM is nothing to do with Branson; he is but a shareholder in VM, shares granted to him by the company's owners in part payment for the licence to use the Virgin brand. A subsidiary of Liberty Global, VM's current COO is Lutz Schüler, soon to replace CEO (Sky and News International alumnus) Tom Mockridge.
https:/ /www.li bertygl obal.co m/liber ty-glob al-appo ints-lu tz-schu ler-as- virgin- media-c eo/
https:/
Any operational issues with VM is nothing to do with Branson; he is but a shareholder in VM, shares granted to him by the company's owners in part payment for the licence to use the Virgin brand. A subsidiary of Liberty Global, VM's current COO is Lutz Schüler, soon to replace CEO (Sky and News International alumnus) Tom Mockridge.
https:/
//It seems you compound your agony by reporting landline faults umpteen times using an (expensive) mobile phone call when you can do so for free via the VirginMedia website.
https:/ /my.vir ginmedi a.com/f aults/s ervice- status //
Lol. That link is always my first port of call when I get these problems.
Guess what? I tried it twice and the site was unobtainable. Grrrrrr.
Just read a yahoo report ,as a coincidence, on the best and worst Broadband Service and Mobile. Virgin came out worst for Customer Help and Service.
Many thnks to you all who also replied to my query. Still waiting for the engineer.
https:/
Lol. That link is always my first port of call when I get these problems.
Guess what? I tried it twice and the site was unobtainable. Grrrrrr.
Just read a yahoo report ,as a coincidence, on the best and worst Broadband Service and Mobile. Virgin came out worst for Customer Help and Service.
Many thnks to you all who also replied to my query. Still waiting for the engineer.
YMF
This problem occurrs every two or three months. Last time I waited six days for the nerest time slot for an engineer. He fixed the fault in the street junction box but said he could not access the exchange and would have to notify his colleagues who don't work week ends. I wasn't back on line until Monday (9days .No phone) Unacceptable.
This problem occurrs every two or three months. Last time I waited six days for the nerest time slot for an engineer. He fixed the fault in the street junction box but said he could not access the exchange and would have to notify his colleagues who don't work week ends. I wasn't back on line until Monday (9days .No phone) Unacceptable.
Latest Fiasco
Engineer just announced that the junction box up the road is at fault. I told him that when he arrived earlier. He tried to obtain another line in the box but none spare or available. He has contacted another network team who may come out later this afternoon and run a new line. I despair.
Engineer just announced that the junction box up the road is at fault. I told him that when he arrived earlier. He tried to obtain another line in the box but none spare or available. He has contacted another network team who may come out later this afternoon and run a new line. I despair.