Internet connection issues

[NOX]

Hi my ex has got a huge problem with her internet which I have spent 2 days looking at to no avail. She can connect to the net okay via her Dlink 2640r router and surf the net fine BUT cannot log into any game servers. I checked the ports which were allegely forwarded in the router and windows firewall was allowing the programmes through- so the set up looked fine to me. The IP is by default dynamic and has been working fine til yesterday- no new installs or downloads, it just stopped working. I changed the IP to a static one and re-forwarded the ports but still the same, so switched it back to dynamic, still the same. Tried disabling the firewall completely- still the same. Ran a router diagnostic and got a fail on pinging the gateway and also the primary DNS. I am at a slight loss now and would welcome any suggestions from folk far more knowledgeable than me.
Cannot connect both PC's and Xbox's to any qame servers at all- all other internet seems fine.

Many thanks in advance.

[kgmrush]

Hi, last time I came across this problem it was to do with enabling UPnP on the router settings. More info for your router here...

http://help.talktalk..../1954/~/enabling-upnp

[NOX]

hi thank you very much for your answer, I've already done that and still getting no joy. It's very weird because I can't ping the gateway or the DNS from inside the router, nor if I try to ping Google will it ping via a cmd window, however it's ON google with no issues at all, but what I can't do is get it to either log into a game server or not time out on a cmd prompt ping to any well known site, but it browses just fine despite that. Going slightly mad here...

[kgmrush]

Can you get onto https sites like ebay login etc?

[NOX]

Hi, yes https are no problem- can do email, ebay, online banking etc without issue.

[Mojo-Jo-Jo]

OK I'm probably laughably uneducated in these matters, but does it conflict with your anti-virus, anti-ad or anti-script software?

[NOX]

Hi no mojo, I've turned off windows firewall completely having previously tried it as an exception ( allowed connection) and uninstalled all anti virus, so it's not that.

[Mojo-Jo-Jo]

Stick a pencil in the reset button on the router.

[ChuckFickens]

Check there isn't a proxy defined in the internet explorer settings.

[NOX]

hi mojo, the router's been reset both at the 'button' and from inside it's dashboard several times as well as being unplugged completely for an hour.

Hi chuck- no, no proxy selected.

[cg51]

did her subscription run out?

[NOX]

Hi cg51, no there are no subscription issues, but thanks for trying to help:)

Hi Methyl, thanks for replying. I ran from the command prompt and got back:-

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\User>nslookup theanswerbank.co.uk
Server: host254.isg.ll.opaltelecom.net
Address: 62.24.243.1

Non-authoritative answer:
Name: theanswerbank.co.uk
Address: 64.237.61.68


C:\Users\User>

[NOX]

Hi Methyl, I thought I'd let you see this as well, which is what happens if you try to connect to any game servers- this being World of Warcraft Raserei Frenzy- fails after the first hop :(

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\User>tracert 195.12.232.102

Tracing route to 195-12-232-102.customer.teliacarrier.com [195.12
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms 192.168.1.50
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7

[NOX]

Hi, no it's comes back the same with answerbank except I'm typing now to you from the cmputer in question on the answerbank and it's connected perfectly.
This computer is wired. There are several others and two xboxes. All of them can connect to normal sites, but not game servers- the xboxes can't connect to 'live'. I've tried two seperate routers ( both I think configured properly) with all the correct ports forwarded and still the same. Interestingly though if I use port checked to see if the ports are open I get this:
Ping result: We were not able to ping your router
port result: Your port (80) is not open or not reachable.

Here's the results of the rt for answerbank:-

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\User>tracert theanswerbank.co.uk

Tracing route to theanswerbank.co.uk [64.237.61.68]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.50
2 * * * Request timed out.
3 * * * Request timed out.
4 * *

Spoke to the ISP who swear up and down it's not them, but in the absence of a firewall or the router not being configured properly I can't see what else it is.

[ChuckFickens]

Errm, tracert (and as I've previously said, ping) do NOT use UDP, they use ICMP, it's not even in the same layer of the stack as UDP or TCP.

NOX, The first thing that strikes me as very strange is... what the hell is your gateway doing set to 192.168.1.50, you say you've done a factory reset on the router which means the gateway address should be the routers default IP of 192.168.1.1, are you sure 192.168.1.50 is really your routers internal address?

[NOX]

Hi Methyl, definately her connection and it's wired, and have a list of connected devices form the router.

Hi chuck- I've tried it with both static and dynamic IP's- when it's static that's the address it comes up with- this is so on both routers.

[ChuckFickens]

Something really isn't making sense here....

"when it's static that's the address it comes up with"

If it's static then you type the gateway address in, it shouldn't come up with anything.

Can you do a "ipconfig /all" on the computer and post the results (remove the host name at the top if it's personally identifying in any way)