Plusnet

[jakep]

We are thinking of taking the phone and unlimited broadband package.
Does anyone have any experience or history with Plusnet.
I have to pop out, back later.
Thank you

[Zacs-Master]

You'll probably get some ' they're rubbish' and 'I've never had any problem' type answers. This is purported to be independent
http://www.cable.co.uk/guides/is-plusnet-broadband-any-good/

[Buenchico]

Also independent:
http://www.broadbandchoices.co.uk/reviews/plusnet-broadband

Plusnet features (as the winner or as a runner-up) in almost every category here:
http://www.broadbandchoices.co.uk/awards/customer-satisfaction-awards-2012

It's worth remembering that Plusnet is simply a trading name for BT's budget service, so they'll inevitably be as good, or as bad, as BT for many things.

[jakep]

Thank you both. I read all links with interest. We will probably go for it.

[gingejbee]

They are part of the BT family, but seem to be run quite separately eg their customer service line puts you through to Yorkshire, not Mumbai!
And Plusnet is a Which? Recommended Provider for Phone and Broadband... and BT is most definitely not!

[gingejbee]

Stop press.....the latest Which? report (October 2013) has again voted Plusnet as Best Provider for phone and broadband package.