Virgin Broadband

[Bingo99]

Existing customer, and called to complain yesterday - we are paying for 60MB and are only getting 10MB - and representative there said that the router hadn't be rebooted in 56 days, and that we should do this every two days!

Anyone heard of this, or have similar problems??

Thanks,

[Old_Geezer]

Unfamiliar with cable, I can say I don't believe one is obliged to reboot routers frequently. That said communication problems have numerous possible causes and one should always check ones home kit prior to calling the help desk. Rebooting your equipment and checking cables being a good.

[dannyk13]

I have a Virgin hub which it is recommended to be rebooted every now and again to ensure maximum performance.

[Old_Geezer]

... idea. The agent would have been making up stuff if they suggested you "should" reboot every two days. Can you imagine the communication industry rebooting all of theirs every two days?

[SlackAlice]

I'm on BB with Virgin and have only been told to reboot the router if there is a problem.

I tend to re-boot the router anyway about once a week. Force of habit is my excuse!

[redman41]

What a load of cobblers !
We are with Virgin Broadband and only need to re-boot the Router if we experience a problem.
If I was you I would complain to Virgin about the idiotic advice given to you by their Rep.
Send their Head Office an E-Mail as well.
Virgin after Sales service is usually very good.

[Prudie]

Make sure you're not paying for 'up to' 60 Mb. A very common ploy to mislead. Where I live you can't get more than 2.5Mb whoever you're with, whatever the ads promise.

[dannyk13]

Sorry to disagree with you Redman, but ,if you ring Virgin with a broadband fault, the first thing they ask you to do is reboot.

[redman41]

dannyk13, that is what I have just said !
''We are with Virgin Broadband and only need to re-boot the Router if we experience a problem''

[Fitzer]

Wired or wireless? If wireless then the recommendation to reboot the router is sound in case it is interference on the automatically selected wifi channel(s). Speed tests are only reliable for wired connections (for a given definition of reliable!) If wired then the reboot probably will do no good but certainly does no harm and the cliche of 'turn it off and on again' exists because it can solve a lot of problems.

[dannyk13]

In my case, wireless.

[HansUrbancka]

Where have I got it wrong.?

I was unaware that Virgin or any other ISP guaranteed a speed for Broadband.

It has always been my understanding that very cleverly the firms say an 'up-to' figure. Consequently 10mbps would qualify as being up to 60mbps.

Hans.

[hc4361]

I pay for 60 and get a consistent 63 with Virgin. I did have problems with speed but that was resolved by moving the Superhub.

Reboot to see if that makes a difference but there is absolutely no need to do it every 2 days.