Is It Me Or Bt.?

[HansUrbancka]

I have copied herewith some remarks which I made, as something of a digression last night in Chatterbank, and methyl considers it is worthy of posting in the Technology section of AB.

////Guess what...Yes my Broadband failed again as I felt sure it would at some stage during the evening. It's now back at it's regular speeds of 12.4 down and 0.96 up.

I really think that BT is playing games and has been for some months. I reported the matter at the start of March and after at least 10 people had telephoned me from the Indian Call Centre (level 1 & 2) it was arranged for an 'Engineer' to visit me last Friday; but that was because I had e/mailed the CEO of BT.( [e-mail] ) A chap from Openreach then called and tested my incoming Telephone line and declared that there was packet loss between the main socket and my Computer which is 'hard wired' to the Router. I told him that that was to be expected but didn't mean that my internal wiring needed to be replaced, when there was a definite pattern of Broadband loss each evening and that he was testing the incoming signal during the day when the line from the Telephone Exchange was free from any possible Capping. ////


At present today the speeds are constant at 12.4 down and 0.96 up and if like yesterday, and most other days, it will remain like that until sometime this evening.

The BT input point to my house is underground cable that enters a small cupboard underneath the stairs. At that point it is split in two directions to a main socket in the hallway and another in the lounge. All legal and above board because it was the predecessors of BT (Post Office Telephones) who originally did that very many years back. Both sockets are similar in appearance to Extension sockets and Do Not have a removable bottom plate with a test point inside.

From the hallway socket I have plugged in a cable that is glued to moulding and which is taken to a telephone socket on the Landing. From the Landing a spur is taken under floorboards to a further outlet socket, downstairs in the kitchen, and then through a wall into the dining room to a socket to which my Desktop PC is wired. I Do Not use any Wireless connections at any stage for Computer or the three telephones.

Hans.

[HansUrbancka]

The definite pattern continues.

It is evening and any moment now I expect to loose my Broadband because download speed is currently at 0.09.

Hans.

[HansUrbancka]

Hi folks, I'm back after having lost Broadband for a number of hours. All has returned to what I regard as 'normal' speeds at my Computer of 12.4 down and 0.96 up.

Proof enough I think that BT is engaging in Traffic Management and is hiding the fact. Easy enough to say that Customer's wiring is at fault.

Hans.

[tamborine]

Maybe try running everything off one line, using the spur I mentioned earlier.....process of elimination ;)

[tamborine]

Whats the link for the speed test?

[HansUrbancka]

I really do appreciate the help that everyone has given to me on this matter but I fail to appreciate that my internal wiring is at fault. However, I shall keep a check on matters for another few weeks because BT still has it listed as an 'Open Fault' which was due for completion last Wednesday.

Interestingly, it was originally listed on the 10th March for competion by the 17th March. Remained open until re-listed on the 14th April for completion on the 18th April. Then again re-listed on the 20th April for completion by the 22nd April. It will be interesting to see what position prevails when it is removed from the listing, as having resolved.

Hans.

[tamborine]

I think its the split.

[HansUrbancka]

If it's the split, then the Broadband would be constantly failing in the daytime and Not proving to be an evenings issue.

Hans.