Laptop Wont Load

[fiftyplusfive]

Husband went to start laptop,got a screen saying system failure.It then gives 2 options,repair or start as usual.Whichever he selects he always gets same page saying system failure.etc etc.Any suggestions please.

[cleggie]

tell him to try and start in safe mode.when starting laptop keep tapping F8 key to bring up menu then use arrow keys to select safe mode

[Buenchico]

Make & model, please?

[fiftyplusfive]

Dell Inspiron about 3 years old with Windows 7

Tried tapping F8 and got safe mode but has gone back to same page
says windows failed to start.A recent hardware or software change might be the cause
if windows files have been damaged or configured incorrectly,start up repair can help diagnose and fix the problem.If power was interrupted during start up choose start windows normally
Use the arrow keys to highlight your choice
Launch start up repair (recommended}
Start windows normally
Description: Start windows with its regular settingss

[Buenchico]

Have you got the Windows disc?

If so, try booting the laptop with it in the disc drive. If the BIOS is set to 'boot from disc' ahead of 'boot from hard drive' (as it probably would be) you should get an option to 'repair Windows'.

[Buenchico]

Also see here:
http://www.dell.com/support/article/us/en/19/SLN291879

[fiftyplusfive]

Thanks for help but have tried everything and its still dead.Managed to do a system check which said everything was okay but......Think its a new laptop
Didnt want to get one until Windows 10 was tried and tested but....
Anyway thanks again

[Buenchico]

If your husband does end up looking for a replacement laptop, a refurbished Windows 7 model might meet his needs. Take a look here:
http://www.accomputerwarehouse.com/products/computing/laptops-notebooks
(NB: That link isn't just the result of a bit of googling. It's a firm that I've used myself several times and recommended to many other satisfied customers. Indeed, I'm typing this post using an excellent, well-specified Windows 7 Pro base unit, that I purchased from there late last year for the princely sum of £99).

[fiftyplusfive]

Thank you for all your help.Eventually I rang Dell (in Bangalore).They rang me back thankfully.They (we) took it right back to nothing and re installed so its just like a brand new computer. After several 'updating' sessions everything seems to be fine and husband is happy (which is all that matters)Can't speak highly enough of Dell staff,they were very very helpful and pleasant to chat to.We must have had about 4 hours of phone help (not all at once).