Quizzes & Puzzles1 min ago
Printer
8 Answers
using w7 firefox
i got hp office jetj5780
it is not printing
2 new cartridges
checked all cables
cannot copy document
does not print photos from laptop or camera
ideas wouuld be brill
thank you
i got hp office jetj5780
it is not printing
2 new cartridges
checked all cables
cannot copy document
does not print photos from laptop or camera
ideas wouuld be brill
thank you
Answers
Best Answer
No best answer has yet been selected by henry1938. Once a best answer has been selected, it will be shown here.
For more on marking an answer as the "Best Answer", please visit our FAQ.When you click on 'Start' you should see two columns. 'Devices and Printers' should be in the right hand column. Clicking on that should show things like you monitor, mouse, etc. In the 'Printers and Faxes' section you should see an icon for your printer, with a white tick on a green background next to it (to indicate that it's set as your default printer).
If the printer's not even shown, you need to reinstall the driver for it. (instructions on request). If the printer's shown, but there's no green tick, right-click on the icon and select 'Set as Default Printer'.
If the icon and the tick are both there, right-click on the icon and select 'Troubleshoot'.
If that doesn't sort things out, click on the link here to download HP's diagnostic software. Save it to somewhere convenient on your computer, then double-click on the downloaded file to run it:
http:// whp-hou 9.cold. extweb. hp.com/ pub/pri nters/h ppsdr/H PPSdr.e xe
If the printer's not even shown, you need to reinstall the driver for it. (instructions on request). If the printer's shown, but there's no green tick, right-click on the icon and select 'Set as Default Printer'.
If the icon and the tick are both there, right-click on the icon and select 'Troubleshoot'.
If that doesn't sort things out, click on the link here to download HP's diagnostic software. Save it to somewhere convenient on your computer, then double-click on the downloaded file to run it:
http://