Laptop Out Of Range Issue

Mr Zippy | 16:45 Sat 06th Aug 2016 | Technology

12 Answers

Hi, our HP laptop is only able to connect to the internet in the same room as the router and then slowly. It is fine connected by ethernet, when a download of 46 mbps is suggested. All our other devices (laptops, Ipad) work throughout the house. This problem only started in the last month or so. The retailer we purchased it from tells us it is a router/ISP issue, but this would mean all devices would be affected. I have worked through all six steps of the HP on-line Support (installing drivers etc), but to no avail. Is this likely to be a hardware issue?

Teredo Tunneling Adapter

Windows Explorer Exe,stopped Working.

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Buenchico

Try resetting the TCP/IP stack. (Don't worry, it's easier than it sounds!).

Click start and type 'cmd' (without the quote marks) into the search box.

In the results which will appear above it, right click on 'cmd' and select 'Run as administrator'. (If you're asked for permission to proceed, grant it).

Then type the following line immediately into the window which appears. (i.e. don't start a fresh line, just type away):

netsh int ip reset c:\resetlog.txt

Hit 'Enter'. You should then see a message telling you that you need to restart your computer to complete the action. Do so.

Mr Zippy

Question Author

Thanks Buenchico, but unfortunately it has not worked. In fact since leaving my Q it has become worse. Even in the same room as the router the connection is lost and I have to go via HP Support to reset my Network Adapter (it then holds good albeit slow for about 10 minutes). Guess its a network adapter issue which I need to get the retailer to fix (still in 12 month warranty period),

Old_Geezer

Wireless connection issue. I trust you've turned off the router for a bit then powered it up again ? Ensure that the laptop connects to the right WiFi.

Hopkirk

Is it still under guarantee?

Buenchico

It does sound probable that it's a problem with the network adapter but it might still be worth trying the old fix of 'turn it off and turn it on again'. No, I'm not referring to your laptop but to your router.

(I've absolutely no idea why that should work but it's got me out of a hole more than once!)

hc4361

This might be cured by a cheap WiFi dongle that you plug in to a USB port. They are tiny and cheap

Buenchico

Agreed, Hc4361!
http://www.ebay.co.uk/itm/like/401009553658

Hopkirk

If it is still in guarantee, the OP shouldn't have to resort to a dongle.
As the retailer was mentioned in the question, it may well be less than a year old.

hc4361

I agree, Hopkirk, but it might be preferable than being without the laptop for however long it takes to get it seen to and repaired.

Mr Zippy

Question Author

Thanks all, yes still within warranty period. Retailer insists that I go through HP Support steps first (which I have) and I have tried the router on/off process (although as I said, other devices work fine). Instinctively, the retailer suspects it is the router/ISP performance, so I have got to be sure I have tried all home remedies.