How Do I Resolve A Dispute With Voadaphone Which Has Now With Debt Collectors.

[phil1956]

I run a fun singing group for disabled people and use to use a Vodafone wifi device e as a backup when I had problems with the one I usually use from EE.
Last may I used the device for one evening during the billing period. My normal data usage is 2 to 3 GB per month. The bill for Vodafone for that period was £178 for that monthly period so I cancelled my direct debit with vodafone as I noticed it was due to come out the following day. They said I had used 8GB of data when I queried this excess data I was told the only way that the data usage could be wrong would be a faulty device and I would need to get the device checked by taking it to a Vodafone store, which I did giving them my account details. I have not used it since then although it was repaired.
The device was found to be faulty so I assumed the matter would be resolved. A few weeks later I received a letter from another firm asking for the outstanding amount. I phoned the firm and explained what had happened and the y said no further action would be taken. Still worried about the ongoing saga with Vodafone I phoned them in September and they asked for proof of the repaired device so I emailed them a copy. When I contacted them again they said they had not received the proof of repair and I needed to go to a Vodafone store and send it from there, this was now November. Last week on 6 January I received a final notice dated 15 December with all my the costs of £298 to be paid within 2 weeks. So I phoned Vodafone today and they said they had recieved the proof of repair but the account is now with the debt collectors.

[bookbinder]

See a solicitor?

[Peter Pedant]

CAB first - think about countersuing

[SherryBea]

How can you counter sue when you haven't been sued in the first place? Debt has gone straight to debt collection without court action. OP if you get contacted by the Collections Agency send them a copy of all your correspondence with Vodafone and I bet you will not hear from them again.