Prime Video

[hellywelly4]

I’m in the process of moving house and am in a hotel for a week until I get the keys of my new place. I’ve brought my own tv with me as it’s a Smart one and I can watch Amazon Prime on it. I’ve got it all set up and can watch films included with Prime, but haven’t been able to pay to rent a film I want to watch through the tv - it won’t accept the card. I then paid for it with my iPhone but still can’t access it. Is it because I’m at a temporary address?

[calmck]

Can you contact amazon

[hellywelly4]

There doesn’t seem to be a direct contact phone number or email.

[Tuvok]

Found this via Google

0800-279-7234

[allenlondon]

If phoning is not your thing, then go on their CHAT line - you just type in your problem. I’ve found them very helpful in the past -

https://www.amazon.co.uk/gp/help/customer/contact-us?ie=UTF8&ref_=hp_ss_v3_cu_t4

[barry1010]

Can you access the film on your iPhone and 'cast' it to the tv?

[hellywelly4]

Thank you for your replies - will try the phone and then the chat and see how I go. Don’t blind me with science barry1010!!