Completely Locked Out Of Facebook & Fb Messenger

[Bbbananas]

I have been happily posting on FB for years and have a lot FB friends on this site (they must think I'm dead). However about 10 days ago I was locked out and cannot get back in by any means whatsoever. I think it may have something to do with the new two factor authentication.
I have asked for codes to be resent, I get codes which I try and input but they always tell me it is incorrect. I have tried changing passwords and email accounts. (This applies both to FB and messenger). My partner is very IT orientated but even he cannot understand why I can't get back on - so here's a challenge for you all... :-)
There is a lot going on in my life right now whereas messenger at least would be very beneficial. The only customer service online help offered is for FB business accounts.
Has anyone else encountered this problem? Has anyone any advice or solution?
Thank you so much x

[Ellipsis]

A code generator means that two factor authentication is enabled on your account. Either you have done it or somebody else did it. Worst case somebody else has hacked into your account, changed the password and enabled two factor authentication so that you have trouble getting back in.

For now, let's suppose all is innocent. You need to get hold of an authenticator app. Try searching for Google Authenticator in the App Store (if you have an iPhone) or Play Store (if you have an Android phone). Install the Google Authenticator app and set it up to give you codes for Facebook using the email address you log in to Facebook with. The app will then - hopefully - give you the codes that Facebook is asking for when you log in.

If you need more help with the above then ask back here.

[Bbbananas]

Thank you ellipsis x
Things here hectic at the moment, but I will try that ASAP x

[Ellipsis]

No problem, Salla. I have subscribed to this thread so if you post back some time I should spot it.

[Bbbananas]

Bless you x

[ducksie]

Did it work Salla?

[Arksided]

All I can tell you is about One of Aunts account has being hacked recently and they get to you through messanger (Opening private messaging) and sent to all she asked us all later just to simply not open the spam thing... as it wasn't from her although it said so.

Not much use after the fact but hope you get it sorted Sallyorange's

[Bbbananas]

What’s all this 3x answer removed?
Was someone being rude?

Sorry ellipsis and duck die & arkside. Lots of stuff going on at the moment that is preventing me even having the blessed time to look into it. One of the reasons I want to resolve this issue.
I’m intruiged as to the removed answers..,. ??

[Prudie]

Don't worry salla, I didn't see them but I'll have a stab at ads for penis enlargements or the Keto diet :-)

[Mamyalynne]

It was spam for travel.

[Ellipsis]

No hurry from my POV, Salla.

[Bbbananas]

Phew....
I will be back x

[ducksie]

It's ok salla, it was nothing I said anyway :) I hope you get back into your fb soon and messenger - I thougth the Bless you comment to ellipsis meant - you nailed it and were back into your account

[Bbbananas]

Unfortunately not, and medical events have taken up my time.
But I’m hoping to crack it by the weekend!! X

[Bbbananas]

Fao Ellipsis (or anyone who can offer any further advice)
I went to App Store and searched for Google Authenticator but it could find no such app? It just came up with some ‘parallel desktop for Mac’.

[Ellipsis]

Hi Salla

Here is the link to the App Store version:

https://apps.apple.com/us/app/google-authenticator/id388497605

If you're on AB on your mobile, you should be able to just click that link and go to the correct place in the App Store.

[Bbbananas]

Re: Facebook password, I have reset it so many times I am confused which one to blumming well use!! - do I use the very latest one I reset ?

[Ellipsis]

That's hard to know. I would try the one you think it should be, then the most recent one, and then I'd try a password reset if neither of those worked.