Laptop Technical Help

[Prudie]

I'm concerned that my laptop is about develop a major functional fault, wondering if anyone can suggest what's going wrong.

It's only about 8 months old but in the last week or so almost daily for a minute or two the entire screen jiggles & judders noticeably from left to right, everything including the taskbar at the bottom. The movement I'd say is about 3mm shift back and forth horizontally, repeatedly & fast. 

Grateful for any ideas, I don't even know what the correct description of the fault would be.

[Togo]

Sounds like a display driver problem. 

[Togo]

You may have to check if there are driver updates available or even uninstall the last update. Give me a mo. 

[Togo]

JUst a though  ...  have you recently installed an app? 

[Togo]

This is worth a read through Prudie. There is no definite solution but your answer will probably be in here.

https://support.microsoft.com/en-us/windows/troubleshoot-screen-flickering-in-windows-47d5b0a7-89ea-1321-ec47-dc262675fc7b#Check%20to%20see%20if%20Task%20Manager%20flickers

[Prudie]

Oddly that's not something I normally ever do but yes I did install something a couple of weeks ago but when I realised it wasn't what I wanted I uninstallled it within an hour. What is the connection?

[Togo]

That tells you to open the task manager by using ctrl+alt methods but the easiest way is to type task manager into the box at the bottom left of screen.

[Prudie]

Thank you Togo that looks really helpful. I'll do Ctrl Alt Del next time it happens and see if it's all jiggling.

[Togo]

Did you check that the app had been uninstalled Prudie and do a reboot afterwards. If you are leaving the lappie in sleep mode it may need a reboot before the app is gone. 

[Togo]

As I said Prudie it is easier(and probably safer) to open the Task Manager by typing "task manager" in that search box bottom left. 

[ToraToraTora]

sounds like the screen is on the way out. Do you have a separate monitor? Plug that in and see how that looks.

[ToraToraTora]

Err indoors had a similar issue on a fairly new laptop. Fortunately she'd boaght it at an actual shop so she took it back and they replaced the screen.

[barry1010]

You have the same rights if you buy online from a business, TTT - with additional rights.  

[barry1010]

I too would check the graphics driver to see if an update is available

[ToraToraTora]

12:22, yes I know but it's more agro.

[ToraToraTora]

This can't be the drivers they worked for 8 months. It's hardware, do what I said with a slave screen or even your TV then you'll know.

[Hopkirk]

Are you allowed to use the phrase 'slave screen' these days?

[Atheist]

"slave screen" is OK, but "screen slave" is considered insulting to AB regulars.

[Togo]

//This can't be the drivers they worked for 8 months//

If an upgrade has taken place it is possible that the driver has somehow become corrrupted. That is why the advice was to check everything. Plus if it was a hardware or duff lappie monitor it would probably be there all the time rather than intermittent. I still suspect an app that was not from the micosoft store/suite. 

[ToraToraTora]

prudie try the slave monitor thing, let us know if that makes a difference.

[Prudie]

Yes I'm waiting till it does it again so I can look at task manager.