Channel 5 problem on Sky

[wideboy]

Anyone ever had a problem in not receiving a particular channel through their Sky box? Ours won't receive Channel 5 now - it used to take ages to come on, now not at all. Do you need a maintenance contract to get Sky to sort it or is it part of the normal service?

Any help appreciated (before we dump it for Freeview or Freesat).

[dee5]

It depends on how long you have had sky! If you have had it a year or longer and have chosen not to take out the extended warranty then you will have to pay sky a call out charge but if you are still in your first year or if you have taken out an extended warranty it should be free!!

[wideboy]

Thanks, Dee5 - I think my wife cancelled the extended warranty!

[LostSheep]

Have you tried turning the Sky box off at the wall for a short time and then when you turn it back on let it search for all the available channels. Sometimes works - let us know how you get on!

[quickthinker]

Funny this because my Channel 5 picture through SKY is rubbish, it used to be quite good
Seems to have happened recently

[Dagman]

I'm having problems too. Sometimes I lose several channels then suddenly the next day they're all back. I used to have problems with poor weather but this time the channels just go off, no breaking up etc! perhaps it's a way of trying to get non-subscribers back.

[wideboy]

Now I find that it isn't just Channel 5. Contacted Channel 5 - they are getting a signal OK via Sky. Put me onto Sky help. They took me through the 'secret' menu options under System Setup (o, 1, Select in very quick succession) but no joy.

Have now booked a service engineer to call later in the week (turns out that our Insurance agreement was still active otherwise it is �65).

Will let you know how we get on.

[wideboy]

Now I find that it isn't just Channel 5. Contacted Channel 5 - they are getting a signal OK via Sky. Put me onto Sky help. They took me through the 'secret' menu options under System Setup (0, 1, Select in very quick succession) but no joy.

Have now booked a service engineer to call later in the week (turns out that our Insurance agreement was still active otherwise it is �65).

Will let you know how we get on.

[wideboy]

Oops, double posting (didn't know that was possible - was trying to sort the 0).

[wideboy]

Problem sorted. Nothing to do with the signal or LNB - engineer tested it. It turned out to be the box that was faulty. Got a new box - now working fine. If you've got problems, I would get them out to check it.