skype phone

[dave m]

my mum who lives in spain has one,but she can hear her broadband chat,ie her conversation but no one can hear her,does the phone need configuring or is it her broadband provider,broadband in spain is very new,

[Ethel]

I used broadband in Spain over two years ago, so it's not that new over there.

When she has opened skype there is a 'help' button. Then 'help' again, and click 'troubleshoot'.

Hopefully this will identify the problem and help solve it.

If her pc / laptop has a built in mic and speakers, tell her to do a test with that - you do not need a skype phone to use skype.
If that works well, then the Skype phone is not connected or configured properly - or is faulty.

Is there a mute button on it? So she can hear others but they can't hear her? It really could be something as simple as that.

[mrpeter]

My mike has an in-line ON/OFF switch as well as a volume switch. Check both are on if you have them.Worth a try