norton

[hibeeslass]

Hi guys please could someone help me, how do i remove norton it was already on the laptop when it was purchased. It's my mums laptop and i know as much as i go and download the symantec removal tool i had a look at the said website but it's saying something about a product key on the cd there is no cd so can someone explain how i go about it. It took me ages to talk my mum into getting a laptop and i want to be able to show her how easy things could be i want norton off and to use pc guard that way she doesn't really need worry bout whats going on with her protection and get surfing lol. Many thanks as ever x Or Better still tell me how to system restore a brand new laptop to before it was installed how do i know what date to put in? x

[Buenchico]

On the Symantec website, which you refer to, it does indeed state "Save your Product Key . . .".

However, on the next line, it then says "You may need your Product Key when you reinstall your Norton product".
http://service1.symantec.com/SUPPORT/tsgeninfo .nsf/docid/2005033108162039

You've no intention of reinstalling Norton, so you don't need the product key. Simply double-click the icon for the removal tool and follow the instructions. Then install your choice of security software.

Chris