Double Emails in Outlook

[sarah_louise]

Just installed Outlook as the Windows 7 RC1 I am trying on a spare PC does not intend to ship with an email program such as Outlook Express. They want you to use Microsoft Live in the future

All installed OK and contacts imported but I am receiving two identical emails of every message in the Inbox.

Any ideas please ?

[ChuckFickens]

are you sure you've not duplicated the account settings? check tools > email accounts and make sure there is only one account listed.

if not then what have you got your mail setup as, IMAP or POP3?

[sarah_louise]

POP3. No just one account (default) is set up at the moment.

[sarah_louise]

Someone at work has solved this.
It is known problem in Office 2003 Outlook despite all Office updates.
It is solved by going into tools....accounts........change..........advanced...
untick the option to retain a message on the server.
(this is normally selected when accessing mail from a secondary PC to enable a copy to t5he primary PC )

[camioneur]

In defence of Outlook which I've never had problems whether it's 2003 or 2007!

This isn't a "known problem" as you put it, it's an option to enable you to read your email on a secondary PC but leave it on the server so that you can still download the email when you return to the your main PC. I've installed Office 2003 on many systems and never had a problem with duplicates other than when ISP's own systems mess up!

BTW, MS stopped Outlook Express with Vista, it's been Windows Mail since Vista release which is Outlook based. I've not seen 7 yet but I'll bet you a pound to a penny that there's a program for email included such as Windows Mail

[sarah_louise]

Thanks sorry to disagree Camioneur even though you have never had a problem , Microsoft has and admit it is a known problem and have issued a hotfix. i.e

Duplicate e-mail messages are downloaded from a POP3 e-mail server account in Outlook 2003 .

http://support.microsoft.com/kb/885870

How to obtain the hotfix
This issue is fixed in the Outlook 2003 post-Service Pack 1 Hotfix Package that is dated September 13, 2004. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
885243 (http://support.microsoft.com/kb/885243/ ) Description of the Outlook 2003 post-Service Pack 1 hotfix package: September 13, 2004

As for Windows 7 the RC1 does not have Windows Mail either. I am using it at present.

[sarah_louise]

perhaps my original question did not make it clear that the two identical inbox emails are on the same PC.
Two of every email
If I then go to another PC only the one retained on the server is delivered as it is supposed to.