flight

[tradey]

got back from a lovely hos in cyprus on sunday,got to larnica airport we were to fly home at 5.30pm,they said we had a 2hr delay,by the time we got on the plane it was after 8, then once on the plane we were delayed yet again for another hr and half,my 2 and a half yr old was getting really tired by then,i asked for a pillow they didnt have any asked for a cover didnt have any,i asked for a cup of tea there excuse was they had no teabags,im going to write a complaint letter,we never got an answer to why we were sat on the plane for nearly 2hrs god im stiff fuming now awrrrrrrrrrrrrrrrrr

[Gef]

Thanks for your statement. I like answering questions but you didn't ask one.

[cherryelm]

Welcome to the world of chartered flights at the end of summer you are expected to just swallow the delays!!!!!!

[KARL]

There is a European law which says you are entitled to cash compensation if you are delayed beyond certain limits, depending on the length of flight. Refreshments and a telephone call are mandatory at certain stages too. I suggest you obtain the legal details from an airport, airline, citizens' advice bureau or online. Keep the details of all your tickets, etc. safe and be prepared to do battle - airlines are known to try and wriggle out of this, including outright lies to say the passenger was at fault (one of my cases). Do not accept vouchers if it is a strong case and be prepared to go for a Small Claim in court. But make sure you know your rights in your specific case and stick to them for everyone's sake so the airlines accept the law (one or two already do, but other large ones don't yet). Good luck.

[tradey]

thankyou for your answers,im not after any money,just want to know why we were not told what was going on,i did ask and was told they didnt know either,we werent even given a drink just told to stay seated,cheers karl