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Central line refund
I have just received �126.92 from the central line refund body, as compensation for the period from January to May when it was out of service. I only used the section between Bank and Chancery Lane (2 stops), whereas a colleague who used Shepherd's Bush to Chancery Lane (10 stops) received only �50. Can anybody explain the discrepancy please, or tell me how much they received? Thanks.
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For more on marking an answer as the "Best Answer", please visit our FAQ.I can answer your question - I too received �50, despite travelling all the way from Stratford to Bond Street. �50 is the statutory amount you will receive if they don't have anough information about your ticket. This has caused huge problems for the many, many people who buy their ticket through their company - it means that London Underground have no details on their system about your ticket - rather than contact the applicant to find this out, or ask for a photocopy of your ticket, they seem to think it's acceptable to simply tell you they can't find the info and send you a "goodwill gesture" of 50 quid!! You can appeal though.... expect a wait of another few months though for any kind of reponse!
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