flight cancellation

[kitty1981]

This morning i got up at 3am to get to the airport for my flight to Rome with Ryanair. We were all seated on the plane for well over an hour and then we were told to go back to the airport as the flight was cancelled. We were given excuse after excuse and none staff seemed to have the same story. We have been told we can get a full refund for the flights and we were given an address to write to to claim it but I am thinking it is not going to be so straight forward. Has anyone else experienced this and if so , how did it go???

thanks

[mushroom25]

ryanair's conditions state:-

"If your flight is cancelled or before the date of travel, is rescheduled so as to depart more than three hours before or after the original departure time then you will be entitled to a travel credit or full refund of all monies paid if the alternative flight/s offered are not suitable to you and you do not travel.
Ryanair does not provide compensation for flights which are delayed or cancelled for reasons beyond Ryanair's control. You may therefore wish to ensure that you have suitable private insurance cover in force to cover such eventualities. Your rights under EU Regulation 261/2004 are unaffected, so in the case of denied boarding, flight cancellation or a delay in excess of two hours you will be provided with a written notice setting out the rules for compensation and assistance in line with such Regulation."

It would appear that delays etc at Rome today were caused by fog, ie outside Ryanair's control. When I had a flight from Tours cancelled due to an Air Traffic Control strike, I requested, and got, a credit card refund over the phone.

[kitty1981]

thankyou very much