Chicago Tribune has a column by Chris Elliott who helps out with such problems.
You can check out his blog at elliott.org.
You can submit your Alamo problem to him at
[email protected].
He has been very helpful in solving problems with car rental companies, hotels, airlines and travel agents.
Here is the blurb from his website.
f you're having trouble with a business - any business - and you've reached a dead end, maybe we can help. Here's how to contact us. Please read our frequently asked questions before getting in touch. If you want to connect with other informed consumers, why not sign up for our free weekly newsletter, RSS feed or free daily email updates?
Good luck getting the money back from Alamo.