my heart sinks when i hear the accent of the person who answers the phone
drives me mad. i try to be patient, as i know they are just doing their job, but when you have explained the same thing numerous times, and cant think of any other words to use or ways to say what you mean - and you know that if you were speaking to a native english speaker they would have understood instantly, it gets ridiculous.
the giving themselves names like steve etc is just pointless as it fools no-one