Broadband Speed Problem

[Prudie]

Can someone please help with the following conundrum - we have talktalk fibre optic and usually get between 25 - 40 mbs. The router runs 2 laptops, 2 tablets (ipad and Hudl) 2 phones and a smart TV. Yesterday I couldn't download on the TV catchup, it stuck at 1% complete and never ready to view. I used our normal speedchecker on my laptop and Hudl several times and got readings between 3.5 and 4. I then did it on the TV and got 0.27 (no surprise then it won't download). The conundrum is my OH did the same speedcheck on his laptop and ipad and got readings of over 40mbs on both repeatedly. It's the same this morning - how can this be and what's the remedy?

[Zacs-Master]

Not sure whether you can access a TT routers Media Access Controls, but if you can, it might solve your problem:
http://www.laptopmag.com/articles/media-access-control-priority-settings

[Prudie]

Thanks, I didn't know you could prioritise and may well look into that but I don't think this is the root of the problem because it has never happened before. All devices ran fine previously. I can't download anything off the TV and sites like FB and google maps are very vey slow to load. Youtube is buffering so there is something more specific going on.

[bhg481]

Do you have an ethernet cable you can try connecting with, instead of WiFi, Prudie? I had a problem with my TalkTalk router a few months ago, when the signal kept dropping out. Connecting it with a cable (lying down in the hall) fixed te problem, so I reported it to TalkTalk and eventually got a replacement router.

[Zacs-Master]

Surely lying down in the hall becomes uncomfortable after a while?

[donny48]

Not with a good underlay.

[bhg481]

Only for a short time ZM, just to prove my theory that it was the WiFi bit failing. My desktop is connected permanently via cable and didn't have the drop-outs. Once I proved it to my own satisfaction I resorted to powerline adapters from hall to dining room for the laptop until the router was replaced.

[Prudie]

I've quite often lain down in the hall with an ethernet cable. Not exactly satisfying. Going to turn the router on and off to see if that helps.