Are You Paying A Penalty For Being A Loyal Customer

[emmie]

quite worrying as i am a loyal customer to my broadband company, perhaps its laziness i don't know.

http://www.bbc.co.uk/news/technology-39555140

[emmie]

The cheapest broadband prices shoot up by an average of 43% or £113 a year, after introductory deals end, Citizens Advice has said.

The charity said more than a third of customers were unaware of the price increases.

[jno]

everyone penalises loyal customers. I need to renegotiate bank accounts, insurance policies and the AA every year. I've been with Lloyd's for 40 years now, but they don't care.

Always keep last year's bills to see how much they go up the next time round.

[hc4361]

As I have no option but to stick with Virgin - I've been with them since they took over from Telewest all those years ago - it does peeve me that I don't get the 'new customer' offer.

I do phone them every price rise and haggle a discount, so I don't do too badly but a lot of people don't like to do that.

I should have access to BT soon and that will give me a big handle for a bigger discount from Virgin or the new customer discounts from BT, Sky and all the others

[emmie]

i have been with EE for a while now, was previously with talktalk, who had the worse customer service in the world, hence the change.

[Old_Geezer]

I think BT are expensive anyway, but at least I avoid monthly DD. Billed quarterly along with the phone line.

[Nottm_George]

I have just changed from Sky to TalkTalk for my broadband and phone line is was a bit of a pain trying to get through to TalkTalk but when I phoned Sky to tell them I was canceling they were offering me deal after deal and up to the date when I finished with them they were still trying to get me to stay but I think any of these companies can offer anyone a better deal when faced with losing a costomer, I have often said companies say how many new costumers they have but never how many have left them.

[Peter Pedant]

easy peasy
you know what the cost is
if you are a united airlines customer ....

[johnny37]

i find all these claims very confusing, even after using comparison site. I have been with talktalk for a few years and have always found them pretty competitive. no probs with customer service. they gave just changed their charging structure. my new package is £40(ish)pm. speed up to 76mps. free downloads. free landline and mobile calls 24/7/365. line rental included. Ive no idea whether this compares well or not but i have always found them fair and transparent.

[ToraToraTora]

Loyalty is punished, it is vital to shop round for all manner of things these days.

[emmie]

Johnny
i get the same deal for around 23 quid with EE>