B T Internet And Tv

[grandpajoe]

I should be able to navigate B T Website to find the answers but I can't and I completely fed up with trying so maybe someone out there can tell me what to do? Cheers. I left Talk Talk (at great expense btw) as the Sky Sports picture we got from them was awful, continually pixilating and breaking up. The BT package we got is OK and I love Prem Lge Rugby but once again on live sport the picture continually switches off and back on again. I cannot find anyone who understands English or at least what I am asking, to sort it. We lost the Youview box so now cannot we cannot record programmes and have lost the ones we have already recorded.
Does anyone know if we can get a Youview box to work with this system and can anyone suggest why the picture should be breaking up as it does. Does anyone know how I can get hold of someone at BT to talk to so sort this. I am very haced off with the whole procedure. Many thanks in anticipation. Am off to do a bit of gardening, a task that involves no use of technology LOL Chris

[Tuvok]

Is it just Sky Sports that is playing up?

What is your broadband speed?

[grandpajoe]

sky sports via T T was bad now BT sports via BT is nearly as bad. Speed is 50 ish

[johnny37]

so, maybe Talktalk were not the problem.

[Buenchico]

Start here
http://bt.custhelp.com/app/answers/detail/a_id/45940/

After reading through the basic stuff (and checking that you've done everything there), try the 'BT Sport help tool'.