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i should possibly have made myself clear about how much i pay to sky. as well as the tv, we do have our landline, with calls package, plus our broadband. so i dont really know how much it is just for the tv, although i could check on my bill!! we have the entertainment one, plus hd, plus some sports channels but no idea what because i dont watch the sport. we are retired, don't go out much at night during the week so i think we get value for our monthly spend. its not actually the amount i spend that narks me. its that when the box starts to go on the blink - and yes i know all about the fact that its actually my box not theirs - they want to charge for a call out, and i would have to pay for a replacement should this be needed. im not about to pay the outrageous amount to insure it and i just think that when you spend this much a month with them they could at least send someone out to look at the box. you can threaten to cancel to get a free visit, and in the past it has worked but one of these days they will call my bluff and go right ahead and cancel me. i know how to do the resets myself but i get fed up with going away to find all the programmes i have recorded have failed because the box froze. this has happened 3 times. not too much of a problem because most stuff is available on catch up but when you're away for more than a month some stuff is inevitably not available. very annoying when you are in the middle of a series. based on one of the answers, i might have to have a look at now tv. presumably they also do a box that you can record on?