How's This For After Sales Service?

[TWR]

Last week I ordered & paid for a Heavy Plastic recliner from Germany, price £49. the unit arrived today, when the driver handed over the large box I signed & he left, there was some thing loose in the box & I though, Instructions, on opening the box I found a small bit of plastic had broken away, I phoned up the company in Germany, explained the problem, they said you can do what you want with the Unit & we will send you another, no returns, I said I will send an image via Email, their reply, we trust your comment, you can either Dispose whatever way you want, I can repair the piece but my OH said, send it back, would you call that good Customer Service?

[Islay]

If there is no inserts for lifting etc why blame the carrier they can only do the best with the tools provided ie faulty boxes - blame the sender for not putting it in an appropriate box!

[TWR]

You are right, with the weight & size of the Box it should have had Inserts at each end, we have agreed for once.