Pc Ethernet Problem

[magicbeatledel]

Hi all,
I bought a gaming computer in Jan 2017, to go with an Oculus Rift. Due to its location in the spare bedroom, I couldn't connect it via Ethernet because of thick solid concrete walls, so I just relied on Wifi. However, the Wifi is so bad (I have Fibre Optics up to 80mbps in the rest of the flat) I only get 6 or 7 mbps at most in that room. Often, no internet connection at all. It is the only place I can have the Computer so Cant move it elsewhere. It has driven me nuts over the last year, so I finally went out today and bought and SDS Drill, and drilled a big hole through the wall and finally connected the Computer to the Router directly via Ethernet. Guess what? Nothing! I thought it was supposed to connect automatically, but nothing recognised as far as I can tell. went into 'Network and Internet Settings', then 'Ethernet' and 'Change Adapter Options'. There are three Ethernet Connections there. All say Network Cable Unplugged. All say plug an Ethernet cable in when I press diagnose. However, the Ethernet cable is plugged in. I think I may have a Ethernet driver missing or the Ethernet socket in the computer is faulty. (If that is the case, it must have been faulty when I bought the damn thing brand new over a year ago, but was unable to check it)
Being Computer illiterate, I don't know what to resolve this problem. Any suggestions would be most appreciated?
Thanks.

My Computer is as follows:


StormForce Stryker Gaming Desktop PC (White) - (Intel Core i7-6700K 4.4 GHz, 32 GB RAM, 4 TB HDD, NVIDIA GeForce GTX 1080 Dedicated Graphics, DVD/RW, Wi-Fi, Windows 10)

Thanks

[Togo]

First.... have you tried switching the router off for a few minutes and then back on?

[Togo]

Nice gaming pc by the way. :))

[Kidas]

Did you make the cable yourself? It's always possible you got the wires crossed over, or one of the connectors did not make contact.

Have you tried getting a 25m cable (commercially made) and seeing if that works?

Another possibility is that the ethernet card does not have a driver (unlikely, but possible)

Is the led on the router where the ethernet cable plugs in illuminated - what colour? Sometimes they are colour coded for type of connection.

[Togo]

Must have a good monitor, keyboard and mouse as well surely?

[Togo]

Just spotted the Oculus Rift bit..... Serious stuff. :))

[bhg481]

Have you looked in "device manager" > Network Adapters?

[Buenchico]

Try the fixes here:
https://www.pcworld.com/article/2835564/networking/when-your-ethernet-wont-connect.html

However if you get to the bit about using a Live Linux disk or pen drive, skip it and go straight to the next bit about reinstalling the ethernet drivers.

[magicbeatledel]

Hi everyone,
Ive tried the link what Buenchico sent me, and went through the steps at the bottom.

1. Back in Windows, go to the Start menu’s Search field or the Windows 8 Search charm, enter device manager, and select Device Manager.
2. Expand the Network Adapters section.
3. Right-click the ethernet adapter (hint, it’s the one without Wi-Fi or wireless in its name) and select Uninstall.
4. Confirm by clicking OK.
5. Reboot to reinstall the driver.
That should fix it.

However, when I expanded the Network Adapter section, I found nothing saying Ethernet Adapter listed there?

[SlackAlice]

Re-check your ethernet cable connections at both ends after switching off the pc's wi fi adaptor. Go through the Windows connection troubleshooter.

If no luck, you go via typing Sysinfo into the search box and choosing System Information look under Network/Adaptor for an Adaptor Type Ethernet 802.3 and give us the Name (ie, for instance, mine is called "Realtek PCIe GBE Family Controller")

If no controller is listed then either the controller has failed or not fitted. If the controller is there then you may just need to re-install the drivers from the support site.

[Buenchico]

Hmmm.

It's difficult to respond without knowing exactly what you do see there.

As an example, here's what I see on the Windows 7 laptop I'm using at the moment:
http://upl.co/uploads/Ethernet1523568084.jpg

In my case the Realtek device is clearly the relevant one (because the word 'Ethernet' is included in the description) but you might need to look for whichever device is listed without the word 'wireless' in the description.

[magicbeatledel]

Took me a while to find, and I have a few, but there is one listed there same as yours. "Realtek PCIe GBE Family Controller"

[Buenchico]

If you want to ensure that you've got the latest version of the Realtek driver, it's available from here:
https://realtek-download.com/realtek-pcie-gbe-family-controller/

[magicbeatledel]

Hi everyone. Thanks for all your help. Found out the problem. It was the cable after all. I pulled it back out through the wall and plugged it into my smart TV and tried Netflix. Lost connection. Put other cable back in, got connection back. Tested a couple more times, same result. So good news, looks like I just need a new Ethernet Cable. Really appreciate everyone taking the time to try and help. Thank you.

[magicbeatledel]

And Togo, yes the Rift is great. You should get one. You will love it mate. Cheers