Just Wondered

[jennyjoan]

I have been having great difficulty in getting through to a site - every time I log in with my email address and password - this site is immediately jumping to like an ERROR.

I have contacted said company and they haven't a clue about how to rectify it. This has been going on for a week or so.

Is there anyway I can completely delete myself off (if you get what I mean) and start afresh.

I have suggested this to company but they say my original email and password will always come up (but still it jumps to this ERROR) -

They (company) asked for a screen shot of the ERROR page and when i do - words came up at the ERROR page - you can't get a screen shot here.

[CrapAtCryptics]

Depending which browser you use delete the saved login and start a new account.

[jennyjoan]

CrapatCryptics - I am CrapatCryptics - could you be a little more specific - thanks

I am on Firefox - now what do I do now.

[Buenchico]

You can't close your subscription/account to the site without being able to log into it (unless the site owner's will do it for you).

You can register again with the site but you'd probably need a separate email address to do so. (Most email providers allow you to set up several 'aliases', with mail to a secondary address going into your regular inbox).

You've not said how you're trying to get a screen shot. The easiest way is to use the Snipping Tool. When you see the error page,click on the Start button, then on All Programs, followed by Accessories and then Snipping Tool. Use your mouse to drag a rectangle around part (or all) of the page. A new window will open, showing what you've just captured. Click on File > Save As and save the file to any convenient location (such as to your Desktop or your Documents folder). Then attach that file to an email to the company.

[jennyjoan]

ok Chris - will try that but you know this Error page is like literally appearing for one second if even that - then it goes back to the logging in page.


i'm off to try

[Buenchico]

Are you absolutely sure that you've not got the caps lock on or something equally silly? (We all do it!)

[jennyjoan]

No - don't have caps on - Chris - I hardly ever turn off the computer and when I do - I have to wave my mouse up and down the right hand of any page until I get SETTINGS - then I can turn off power.

So my problem is I don't know where my START is. I am on Windows 7.

[Buenchico]

The Start button is that pretty blue one in the bottom left-hand corner!

[jennyjoan]

Sorry Chris for my stupidity. I am on an old computer - with an old keyboard. I have on the left of the keyboard

Control - then like 4 flags - Alt - when I hit the 4 flaggy things - that leads me into APPS - which I never use. I just stay on the old Windows 7 - I'm sure that confuses you even more - sorry.

[Tuvok]

If you have a different browser try that. It may be that the site and your browser don't agree with each other.

As for your START missing, do you have the Windows key on your keyboard - look to the bottom left, below the shift key.

If you have that key, that will bring up the Start Menu for you.

[jennyjoan]

Below the shift key is Ctrl

[SlackAlice]

"when I hit the 4 flaggy things"
That's your Windows key! Press that, then you should get a menu to appear showing your installed programs/apps. It also shows a power button to either shutdown/shutdown and restart/sleep.

[CrapAtCryptics]

Ok to delete saved login on firefox go to 3 lines top right hand corner, then Options, then Privacy & Security, then click on saved logins and type in site name and highlight the appropriate line below and click remove.

[jennyjoan]

Well followed your post Crap - and I was able to remove the offending site. However when I logged in again asking for new password - again it immediately jumped to the ERROR page.

However I was able to screenshot the page this time and was able to send it to the company via email.

Well done Crap.

And thanks to all others who helped.

Now I am just awaiting to see if the company/site can help me any more. I certainly have done my share.

thanks all

[CrapAtCryptics]

Is it possible they have specific rules for their passwords ie upper or lower case, special characters etc - is there a ? next to the login box to explain.

[jennyjoan]

No Crap - they have told me it is a technical error. Mind you this would be the 3rd week they have it. Apparently their IT can't seem to fix it.

Must tell them to ask all the Answerbankers here and it'll be sorted in a jiffy. Thanks again.