Netflix Problem

[grandpajoe]

These past two days Net Flix has been acting funny. It takes ages to start and when I eventually get the film I'm watching to play it goes off. It buffers for about half a minute then the film plays for half a minute then the same again. It obviously is not worth watching when it's like this. Can anything be done to get it back to normal please. Cheers Chris

[Zacs-Master]

Have you checked your internet connection speed?

[Jomlett]

https://fast.com

[grandpajoe]

Yes 47 mbps which seems OK to me ?????

[Jomlett]

Yes that's more than enough. I wonder if some-else is also using your broadband.

[grandpajoe]

The PC is quick enough. Is there anyone whom I could call re Netflix??

[Prudie]

Just because you get that speed on your laptop/PC etc doesn't mean that's what you are getting on your TV. We often have a similar problem with Netflix etc and have to go into our TV settings and disconnect and then reconnect the internet for it to pick up the full wifi signal.

[Buenchico]

There are four possible causes that I can think of:

1. An inadequate download speed. (You seem to have eliminated that possibility) ;

2. A poorly-specified computer. (That seems to be irrelevant here too) ;

3. Something on your computer is hogging most of its resources. (That's certainly a possibility. Malware can do it but other software, particularly anti-virus programs, can be the cause). We might need to investigate that further if the following doesn't help . . .

4. You need to clear your browser's cache. (It's a common problem with repeated use of streaming services, whether that be Netflix or something like Youtube). Instructions here, if you need them:
https://www.digitaltrends.com/computing/how-to-clear-your-browser-cache/

[grandpajoe]

Thank you for that Buenchio it's working normally again. My problem is that whilst I use the PC often ,we are now on Windows 10 and I E is the browser, I don't have much of a clue as to how things work or run. I'm too old I suppose. Prior to Windows 10 I used to go to internet options quite easily and de-frag as well but these options seem to have gone into hiding.