Rowan
my printer died a death a while back, so any letter has to be done by hand. Then a long trek to the nearest place that does photocopies, not nay saying your suggestions its not that simple...
I will email the secretary again next week if i have heard nothing. I tried phoning UCLH London
where i am being treated and held on throughout the day to appointments, i held on for 30 minutes on one call alone. No joy, either they are so busy or they can't be rsed to pick up the phone.